Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") govern your use of vizuallabs.co and any client portal, dashboard, or product Vizual Labs ("Vizual Labs", "we", "us", "our") makes available to you (together, the "Services"). By using the Services, requesting a quote, or signing a project agreement with us, you agree to these Terms. Where a signed statement of work or master services agreement conflicts with these Terms, the signed agreement controls.

2. Our services

Vizual Labs is a software development agency. We design, build, and operate custom software, SaaS products, and AI-powered tools for our clients, and we publish this site to describe that work, accept project inquiries, and give active clients a portal to track their engagement. Specific deliverables, timelines, and fees for a project are set out in that project's own statement of work, not in these general Terms.

3. Accounts and the client portal

If we grant you access to the client portal or dashboard, you're responsible for keeping your login credentials confidential and for all activity under your account. Account access follows the role we've assigned you (for example, a project-level role that governs one engagement's board, independent of your broader account role) — you may see less than the full portal depending on that role. Tell us immediately at [email protected] if you suspect unauthorized access to your account.

4. Project engagements and payment

Each engagement is scoped, priced, and scheduled in its own agreement with you before work begins. Unless that agreement says otherwise: invoices are due on the terms stated in it, late payment may pause active work, and estimates are good-faith projections, not fixed guarantees, for work whose scope is still being defined. See our Refund Policy for how refunds work on deposits, milestones, and retainers.

5. Intellectual property

Unless your project agreement says otherwise, ownership of the custom work product we build for you (code, designs, and other deliverables specific to your engagement) transfers to you upon full payment for that work. Vizual Labs retains ownership of our own pre-existing tools, frameworks, internal libraries, and know-how used to build it, and grants you a license to use anything of ours embedded in your deliverable for the purpose it was built for. Everything on this site itself — its design, text, and code — is Vizual Labs' own property or used under license, and may not be copied or reused without our permission.

6. Acceptable use

You agree not to use the Services to: break the law; infringe anyone's intellectual property or privacy rights; introduce malware or attempt to gain unauthorized access to our systems or another user's data; or interfere with the Services' normal operation, including automated abuse of public forms (our contact, quote, and newsletter forms are rate-limited and monitored for exactly this).

7. Confidentiality

Where a project involves confidential information from either side, we'll handle it under the confidentiality terms of that project's own agreement, or a separate NDA where one is signed. Absent a specific agreement, each party should treat information clearly marked or reasonably understood to be confidential as such.

8. Warranties and disclaimers

We build software with care, and any specific warranty on delivered work is set out in your project agreement. Outside of that, the Services are provided "as is." We don't warrant that the site or portal will be uninterrupted or error-free, and to the extent permitted by law, we disclaim implied warranties of merchantability or fitness for a particular purpose for anything not covered by a signed project agreement.

9. Limitation of liability

To the extent permitted by law, Vizual Labs' total liability arising from your use of the Services (outside of a signed project agreement's own liability terms, which control for that project) is limited to the amount, if any, you paid us for the Services giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

10. Termination

We may suspend or terminate your access to the client portal if you materially breach these Terms or your project agreement, or if your account shows activity we reasonably believe is abusive or unlawful. Project termination itself follows the terms of that project's own agreement.

11. Governing law

These Terms are governed by the laws of Bangladesh, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Services that isn't resolved informally will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

12. Changes to these terms

We may update these Terms from time to time; the date at the top of this page reflects the latest revision. Continuing to use the Services after a change means you accept the updated Terms. A change never applies retroactively to a project agreement already signed under the prior version without your consent.

13. Contact us

Questions about these Terms can go to [email protected], or to our offices at Zamirun Nessa Palace, House-86/1, Road-1, North Adabor, Dhaka-1207, Dhaka, Bangladesh or 133 Crystal Street, Brooklyn, New York 11208, New York, USA.